Script

Good Morning/Afternoon, Print Logic, YourName speaking, how can I help you?

--------Customer Reply----------

No problem, Can I just ask for your company name please?

--------Customer Reply---------- Navigate on Vantage to the Customer

Can I just confirm that you are at the location site

If not find the site and confirm again

Can I just ask for the 4 digit ID number located on the front of the machine?

---------Customer Reply-----------Navigate to the machine

Confirm the make and model of the machine with the customer